Privacy Policy

At Wavefoods / Wave International (“we”, “us”, “our”), we are committed to protecting your personal information and complying with the New Zealand Privacy Act 2020. This policy explains how we collect, use, store, and share your information when you visit our website, create a trade account, or place an order with us.

1. Information We Collect

We may collect the following information when you interact with us:

Personal details: name, email, phone number, address
Business details: company name, NZBN, trading name, billing & delivery addresses
Account information: login details, order history, preferences
Financial information: payment method, bank details (for credit applications only)
Website behaviour: browsing activity, device info, and cookies

2. How We Use Your Information

Your information may be used for purposes including:

Creating and managing your trade account
Processing and delivering orders
Responding to enquiries and providing customer support
Credit checks and account verification (for credit customers)
Sending order updates, service notices, or account-related emails
Improving our website and service experience
Marketing communication (only if you have opted in)

3. Sharing Your Information

We will never sell your information. We may share your data only with trusted third parties, such as:

Payment processors (e.g., Windcave, Stripe)
Delivery and logistics partners
Credit agencies for credit applications
IT and security providers supporting our website
Authorities when legally required

4. Cookies & Website Tracking

Our website uses cookies and similar technologies to improve functionality, analyse traffic, and personalise your shopping experience. You may disable cookies in your browser settings, but some features may not function correctly.

5. Storage & Security of Your Information

We take reasonable steps to protect your data from loss, unauthorised access, misuse, or disclosure. Sensitive information (such as credit applications) is stored securely and accessed only by authorised personnel.

6. Your Rights

You have the right to request:

Access to your personal information
Correction of inaccurate or outdated information
Deletion of your information (where legally permitted)
To opt out of marketing communications at any time

To exercise any of these rights, please contact us at:

Email: info@wavefoods.co.nz
Phone: 09-2183525
Address: 3/43, Main Road, Kumeu, Auckland-0810

7. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites.

8. Updates to This Policy

We may update this Privacy Policy from time to time to reflect business or legal changes. The latest version will always be available on this page.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact our privacy officer at: info@wavefoods.co.nz