Shipping Policy

Shipping & Delivery Policy

This Shipping & Delivery Policy explains how Wavefoods / Wave International (“we”, “us”, “our”) processes, dispatches, and delivers orders to approved trade customers across New Zealand. Our commitment is to provide reliable, timely, and cost-effective delivery services.

1. Delivery Areas

We currently deliver to the following regions:

Auckland & Greater Auckland
North Island (selected areas)
South Island (via freight partners)

Rural and remote deliveries may have longer transit times or additional charges. We will notify you if delivery to your location requires special arrangements.

2. Delivery Timeframes

Typical delivery timeframes:

Auckland: 1–2 business days
North Island: 2–4 business days
South Island: 3–6 business days

Delivery times may vary due to stock availability, order volume, freight delays, or public holidays. We will contact you if your order requires additional processing time.

3. Order Cut-Off Times

Orders received before 12:00 PM on business days are usually processed the same day. Orders placed after this time will be processed the next business day.

4. Freight Charges

Shipping costs depend on:

Order size and weight
Delivery address
Freight provider rates
Special handling (e.g., fragile goods, pallets)

Standard freight charges will be shown on your invoice. Large pallet shipments may be billed separately based on carrier pricing.

5. Delivery Requirements

You must ensure:

Someone is present to receive the goods
Clear access for the courier or freight carrier
Delivery instructions are accurate

If no one is available at the time of delivery, redelivery fees may apply.

6. Damaged or Missing Goods

Please inspect your goods immediately upon delivery.

You must notify us of any:

Damaged products
Missing items
Incorrect items delivered

All issues must be reported within 24–48 hours with photos for verification. We will investigate with the freight provider and arrange a replacement or credit where appropriate.

7. Click & Collect (If Offered)

Click & Collect may be available for approved customers at designated locations. Collection times will be confirmed after your order is processed.

8. Backorders

Items not currently in stock may be placed on backorder. You will be notified of:

Estimated arrival times
Alternative product options
Split shipments, if applicable

9. Contact Us

For delivery updates, freight issues, or special arrangements, contact our logistics team:

Email: info@wavefoods.co.nz
Phone: 09-2183525
Address: 3/43, Main Road, Kumeu, Auckland-0810